EU Regulations on Passenger Rights


What are European regulation on passenger rights?

EC 261/2004 is a regulation in EU law that favors the passenger. It holds airlines financially accountable when air travel takes an unexpected turn, as long as the disruption was not caused by circumstances outside of the airline’s control.

In comparison to other laws on passenger rights, EC 261 is one of the most comprehensive. This important piece of legislation plays a vital role in advocating for air travelers and passenger rights, and not only for European travelers. All passengers departing from a European airport are covered under EC 261. And in some circumstances, passengers flying into Europe from other worldwide destinations may be covered as well.

EC 261 Compensation for Disrupted Flights

Travelers often do not understand that in many instances, airlines are legally and financially responsible for flight issues, not the passenger.

Depending on your flight, flight scenario, and ultimate destination, understanding passenger rights and filing for EU airline compensation can mean up to $700 per person in reimbursements.

To make an EU 261 claim, Rightim can assist with our staff of legal experts to iron out the finer details and legal jargon.

Just select what happened on your disrupted flight:

The amount of compensation passengers are entitled to depends on a lot of factors including the distance traveled and the amount of time you are delayed reaching your final destination.

EU Airline Compensation – Which Flights are Covered by EC 261?

When it comes to EU Airline Compensation, it’s beneficial to know which flights are covered by EC 261. Most routes within Europe are covered. This includes not only EU airspace, but also Iceland, Norway, Switzerland and the so-called “outermost regions” (French Guiana and Martinique, Mayotte, Guadeloupe and La Réunion, Saint-Martin, Madeira and the Azores, and the Canary Islands).

Many international flights are covered, as well. If your flight departs from an airport in the EU, it’s covered. If your flight departs from elsewhere but your destination is in the EU, coverage depends on the airline ⎯ if it’s a European carrier, you’re covered.

If you’re confused, here’s a simple chart to help:

Itinerary EU air carrier Non-EU air carrier
From inside the EU to inside the EU check iconCovered check iconCovered
From inside the EU to outside the EU check iconCovered check iconCovered
From outside the EU to inside the EU check iconCovered close iconNot covered
From outside the EU to outside the EU close iconNot covered close iconNot covered

In some cases, disrupted flights outside the EU may be eligible under EC 261 if they connect to a covered flight that is with the same carrier and part of the same flight reservation (under one booking reference number). The easiest way to find out if you’re covered is to use the Rightim eligibility check